Terms & Conditions
Last updated: June 2026
1. Introduction
These Terms & Conditions govern the use of New Chapter Pilates services, facilities, website, memberships, class packs, and bookings.
By booking or attending any class, purchasing a membership, or using our website, you agree to be bound by these Terms & Conditions.
2. Participation and Health
By attending classes, you confirm that:
You are physically capable of participating in Pilates exercise.
You will inform us of any injury, illness, pregnancy, medical condition, or physical limitation that may affect your participation.
You understand that exercise carries an inherent risk of injury.
You participate entirely at your own risk.
If you are unsure whether Pilates is suitable for you, you should seek advice from a qualified medical professional before attending classes.
3. Medical Conditions and Pregnancy
Clients must notify New Chapter Pilates before attending classes if they:
Are pregnant
Have recently undergone surgery
Have cardiovascular conditions
Have spinal injuries
Have joint injuries
Have any other medical condition that could affect participation
We reserve the right to refuse participation where we believe it may pose a risk to the client or others.
4. Booking Classes
All classes must be booked in advance through our booking system.
Bookings are subject to availability.
A booking is not confirmed until payment has been successfully processed.
5. Cancellation Policy
Single Classes
Classes may be cancelled up to 24 hours before the scheduled start time without penalty.
Cancellations made less than 24 hours before the class start time will be charged in full.
No-Shows
Failure to attend a booked class without cancelling will result in:
Loss of the class credit; or
Full charge for the booked session.
No refunds will be provided for missed classes.
6. Late Arrivals
For safety reasons, entry may be refused once a class has started.
Clients arriving late may lose their booking without refund or credit.
7. Memberships
Memberships are:
Non-transferable
Non-refundable except where required by law
For use only by the named member
Membership benefits cannot be shared, transferred, sold, or exchanged.
8. Membership Payments
Membership fees are collected automatically using the payment method provided.
You are responsible for ensuring your payment details remain valid and up to date.
If payment fails:
Access to bookings may be restricted
Membership benefits may be suspended until payment is received
9. Class Packs
Class packs:
Cannot be shared between individuals
Cannot be exchanged for cash
Expire according to the expiry period stated at purchase
Unused credits remaining after expiry are forfeited.
10. Refund Policy
All purchases are non-refundable except where required by law.
This includes:
Memberships
Class packs
Introductory offers
Promotional purchases
Refund requests will be considered only in exceptional circumstances at our sole discretion.
11. Studio Rules
To ensure a safe and enjoyable environment for all clients:
Mobile phones should be kept on silent.
Appropriate exercise clothing must be worn.
Grip socks are strongly recommended and may be required for certain classes.
Clients should follow instructor guidance at all times.
Equipment must be used only as instructed.
We reserve the right to refuse service to anyone behaving in a disruptive, abusive, unsafe, or inappropriate manner.
12. Personal Belongings
Clients are responsible for their own personal belongings.
New Chapter Pilates accepts no responsibility for loss, theft, or damage to personal property brought onto the premises.
13. Liability
Nothing in these Terms excludes liability where such exclusion would be unlawful.
Subject to applicable law:
Participation in classes is at the client's own risk.
New Chapter Pilates shall not be liable for injuries arising from failure to follow instructor guidance.
New Chapter Pilates shall not be liable for indirect or consequential losses.
Our total liability shall not exceed the amount paid by the client for the relevant service.
14. Changes to Timetable, Instructors, and Services
We reserve the right to:
Change instructors
Modify class schedules
Cancel classes
Change opening hours
Update pricing
Amend memberships and packages
Where reasonably possible, notice will be provided.
15. Photography and Social Media
From time to time, photographs or videos may be taken within the studio for marketing purposes.
We will seek consent before using identifiable images of clients.
Clients may notify us if they do not wish to appear in promotional content.
16. Website Use
All website content, branding, logos, images, and materials are the property of New Chapter Pilates unless otherwise stated.
Content may not be copied, reproduced, distributed, or used without permission.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on our website.
Continued use of our services constitutes acceptance of any updated Terms.
18. Contact Information
If you have any questions regarding these Terms & Conditions, please contact:
New Chapter Pilates