Privacy Policy
Last updated: June 2026
Introduction
New Chapter Pilates ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book classes, contact us, or use our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
New Chapter Pilates is a reformer Pilates studio based in the United Kingdom.
For any questions regarding this Privacy Policy, please contact:
Email: contact@newchapterpilates.co.uk
Information We Collect
We may collect and process the following information:
Personal Information
Name
Email address
Telephone number
Emergency contact details (where applicable)
Information provided through enquiry forms
Information provided when booking classes
Booking Information
When you book a class through our website, we may collect:
Appointment details
Attendance records
Booking history
Any information you choose to provide during the booking process
Website Usage Information
This website collects personal information to power site analytics, including:
Information about your browser, network, and device
Web pages visited before arriving on our website
Pages viewed on our website
IP address
This information may also include:
Clicks
Internal links
Pages visited
Scrolling activity
Searches
Timestamps
We use this information to understand website performance and improve our services.
How We Use Your Information
We use your information to:
Provide and manage Pilates classes and bookings
Respond to enquiries
Send booking confirmations and reminders
Improve our website and customer experience
Maintain business records
Meet legal and regulatory obligations
Protect the security of our website and business
Scheduling and Bookings
When you schedule a class or appointment through this website, we collect personal information necessary to complete your booking.
This may include:
Name
Email address
Telephone number
Appointment details
We provide this information to Squarespace and Acuity Scheduling, our online booking service providers, so they can facilitate bookings on our behalf.
Payments
Payments made through our website are securely processed by third-party payment providers.
We do not store or have access to your full payment card details.
Payment providers may collect and process your payment information in accordance with their own privacy policies.
Contact Forms
When you submit information through a contact form on our website, we collect the information you provide so that we can respond to your enquiry.
This information may include:
Name
Email address
Telephone number
Message content
We use this information solely for customer service and business administration purposes.
Marketing Communications
If you choose to subscribe to our marketing communications, we may send you emails about:
New classes
Promotions
Studio updates
Events
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Cookies
This website uses cookies and similar technologies to help the website function properly and improve user experience.
Cookies may be used to:
Remember visitor preferences
Analyse website traffic
Improve website performance
Support booking and scheduling functionality
Where required by law, we will obtain your consent before placing non-essential cookies on your device.
Website Hosting
This website is hosted by Squarespace.
Squarespace collects personal information when you visit this website, including:
Information about your browser, network, and device
Web pages viewed
IP address
Squarespace requires this information to provide website hosting services and maintain the security and performance of its platform.
For more information, please refer to Squarespace's Privacy Policy.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
Your Rights
Under UK data protection law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing of your information
Object to processing
Request transfer of your data
To exercise any of these rights, please contact us at:
contact@newchapterpilates.co.uk
Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and become effective immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
New Chapter Pilates
Email: contact@newchapterpilates.co.uk